Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Consumer champion winning a better deal for customers
Consumer Focus has published its Annual Report and Accounts for 2009/10 which details its work to get a fair deal for consumers. As the year began the consumer champion was calling energy suppliers to account with research showing that a failure to pass on cuts in wholesale energy prices was costing customers £1.6bn. Consumer Focus has [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.